Refund policy

StrideX Return & Exchange Policy

At StrideX, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Exchange & Return Window

* You may request an exchange or return within 7 days of receiving your order.

Eligibility

To qualify for an exchange or return:

* The shoes must be unused, unworn, and in their original condition.
* The original box, tags, and invoice must be included.
* The product must not show any signs of wear, damage, or alteration.

Size Exchange

* If the size doesn’t fit, we offer a one-time size exchange, subject to stock availability.
* Customers are responsible for the return shipping charges unless we shipped the wrong size.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

* Contact us within 48 hours of delivery.
* Share your order number along with clear photos of the issue.
* We will replace the item at no additional cost after verification.

Refunds

Refunds are only applicable if:

* The product received is defective and a replacement is unavailable.
* An incorrect product was delivered and cannot be replaced.

Approved refunds will be processed within 7–10 business days through the original payment method or bank transfer.

Non-Returnable Items

The following items are not eligible for return or exchange:

* Shoes that have been worn or used.
* Products without their original packaging or tags.
* Sale, discounted, or promotional items (unless received damaged or incorrect).

How to Request a Return or Exchange

To initiate a request, contact our customer support with:

* Your Order Number
* Full Name
* Clear photos of the product (if applicable)
* Reason for the return or exchange

Our team will guide you through the process as quickly as possible.

Thank you for choosing StrideX. We’re committed to ensuring every step you take is a confident one.